IT Services and Solutions | Digital Transformation

We are ready to deliver cost-effective and result-oriented application maintenance and support services

OUR SERVICES

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Softtune Technologies, a forerunner software company that offers software development services to abundant industries in USA.

Application Maintenance and Support Services

Due to changing consumer expectations, technological improvements, and new initiatives, maintaining sustainability and remaining competitive has become necessary in current days. To remain viable and satisfy the changing demands of users, any competitive business must constantly improve and manage the IT solutions that have been established.

Automation is the approach to transforming traditional application maintenance and support (AMS) into a higher level of support. Automating AMS can reduce or eliminate challenging technical problems while remaining focused on their business capabilities, eliminating progress gaps, and maximizing productivity.

UI path, Blueprism, and Service now are Robotic Process Automation (RPA) AMS tools used by various industries in USA to transform their businesses by automating the operations in an agile and cost-effective manner. Besides, we also offer nearshore support to our neighbouring country Canada, a leading country with an educated and skilled workforce.

ams services and solutions | illinois | usa

Our application maintenance and support services are designed to keep all kinds of apps highly accessible, dependable, and relevant to your ever-changing business demands.

Application Maintenance Services

application maintenance and support solutions | ams

Application maintenance not only helps in the fixing of defects but also in the modification of a software product after delivery to correct defects and enhance performance. Continuous updating, analyzing, altering, and re-evaluating of your current software applications is a part of our application maintenance. Usually, application maintenance is a continuous process to ensure that your apps are constantly performing to their maximum capabilities.

Application Evolution

Our professionals have extensive experience building apps with the recommended features. Based on your feedback, they are skilled at re-designing, modernizing, and upgrading existing functional modules in the application. In addition, we provide applications with advanced capabilities and software integrations.

Application Security
Our team is knowledgeable at developing, integrating, and testing security features within applications to protect against threats such as unauthorized access and alteration. We perform comprehensive security and penetration testing and provide detailed vulnerability assessments.

Application Performance Monitoring

We support your organization in anticipating and preventing performance issues before they have an impact on your users or your business. Our team continuously monitors application performance to detect malicious threats and mitigate risk. We ensure that the applications fulfill expected performance, availability, and end-user experience expectations.

Application Support Services

As an AMS service provider in USA, we provide IT assistance at all levels to strategically meet client demands and create a positive customer experience. We have established a track record of creating a timeframe and strategy for challenging situations and resolving them quickly.

Level-1 (L1)

We handle basic client concerns, such as addressing usage issues and completing service desk requests that require IT assistance. Our experts are experienced in resolving basic user issues in under 10 minutes.


Level-2 (l2)


We employ experienced and qualified specialists that analyze the root cause of problems and propose solutions for those that cannot be addressed at Level 1. Our engineers have strong experience in addressing challenging user concerns in less than eight hours.


Level-3 (L3)

Our professionals seek to recreate issues and identify root causes by using product designs, codes, and standards. Once a cause has been found, the organization determines whether to develop a new solution based on the nature of the problem. We deploy the most extensive fixes and hot updates in less than 24 hours.

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application maintenance and support solutions | ams support level

Level-1

We handle basic client concerns, such as addressing usage issues and completing service desk requests that require IT assistance. Our experts are experienced in resolving basic user issues in under 10 minutes.

Level-2

We employ experienced and qualified specialists that analyze the root cause of problems and propose solutions for those that cannot be addressed at Level 1. Our engineers have strong experience in addressing challenging user concerns in less than eight hours.

Level-3

Our professionals seek to recreate issues and identify root causes by using product designs, codes, and standards. Once a cause has been found, the organization determines whether to develop a new solution based on the nature of the problem. We deploy the most extensive fixes and hot updates in less than 24 hours.

Level-1

We handle basic client concerns, such as addressing usage issues and completing service desk requests that require IT assistance. Our experts are experienced in resolving basic user issues in under 10 minutes.

Level-2

We employ experienced and qualified specialists that analyze the root cause of problems and propose solutions for those that cannot be addressed at Level 1. Our engineers have strong experience in addressing challenging user concerns in less than eight hours.

Level-3

Our professionals seek to recreate issues and identify root causes by using product designs, codes, and standards. Once a cause has been found, the organization determines whether to develop a new solution based on the nature of the problem. We deploy the most extensive fixes and hot updates in less than 24 hours.

Applications We Maintain and Support

How do we benefit you?

Enhanced Adaptability

Employ various capabilities to obtain personalized approaches and a range of flexible engagement models adapted to your company's needs and financial constraints.

Increased Scalability

Deliver scalable solutions that are simple to build and set up, with a clear and progressive agreement matrix and SLAs to fully support you according to size.

Improved Efficiency

Improve efficiency by employing a planned execution strategy that focuses on system performance progress and the innovative acceleration of operational practices.

Proactive Monitoring

Get a complete view of your networks', security support's, and applications' capabilities to detect and identify fragility and avoid process interruptions.